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Training Centre Executive

Full Time
Company Description

 

OOM Institute, an extension of OOM Marketing Agency, has broadened its scope to become a premier educational platform. It provides in-depth courses, workshops, and consultancy services tailored to enhance professionals’ expertise in digital marketing.

 

Roles & Responsibilities:

 

Admin and Operations

  • Conduct administrative and operational tasks of the Training Centre
  • Liaise with learners, trainers and related departments & organisations to ensure programmes run smoothly
  • Manage administrative work (Attendance, preparation of course materials and course enrolment process etc)
  • Coordinate and oversee training schedules to ensure adherence to SOPs
  • Supports and contributes to the company’s continuous improvement and training programs.

 

Learner’s Management

  • Collaborate with the sales and marketing team to execute effective strategies for promoting training courses and maximising enrolment rates.
  • Build and maintain strong relationships with learners, to achieve high customer satisfaction
  • Provide quality customer experience through understanding of their queries and needs through email, walk-in and calls
  • Ensure that all customer enquiries or feedbacks are satisfactorily managed, resolved and closed within agreed timeframe
  • Facilitate effective learning experiences for participants

 

Job Requirements:

 

  • Possess a Diploma or Degree in any discipline
  • Customer-oriented with good interpersonal and communication skills
  • Motivated team player with pleasant personality, positive working attitude and determination to learn, achieve and excel
  • Experience in customer service or contact centre will have an added advantage
  • Good analytical, planning and organisational skills and ability to work independently.
  • Willing to work on weekends and/or public holidays.
  • Computer literacy e.g. Excel, PowerPoint, MS Word, Google Docs, Sheet

 

Interested applicants may send your updated resume to hrtalentteam@oom.com.sg or by clicking “Apply“. Only shortlisted candidates will be notified.