Conflict Management Course

Q: 8. How do I register for the Conflict Management course?

You can indicate your interest here , call us at 6993 9898 or email us at enquiry.institute@oom.com.sg and we will get back to you as soon as possible.

WSQ Mastering Conflict Management – Bridging Differences and Resolving Conflicts

TGS-2024048625

$346.32 (After 70% support)

Claimable with SkillsFuture Credits and PSEA

Duration:

2 Days

Delivery Mode:

Onsite Training

Medium of Instruction:

English

Course Fees and Support

Balance Fees 
Claimable Using

SkillsFuture

Up to

70%

Support From SSG

Balance Fees 
Claimable Using

PSEA

UTAP

Union Training
Assistance Programme

Reimbursement Via

EIS

For Corporate

Overview of OOm Institute’s Conflict Management Course

OOm Institute’s Conflict Management course is designed to equip you with practical insights to effectively manage differences and resolve workplace conflicts within your team or organisation.

This Conflict Management training helps you understand the dynamics of conflict, identify root causes, and apply proven strategies to achieve positive outcomes in challenging situations.

Through this Conflict Management course you gain real-world techniques to handle disputes professionally, improve communication, and reduce workplace tension. You will also develop the confidence and capability to address issues constructively while maintaining strong working relationships.

Whether you are aiming to enhance team dynamics or promote organisational harmony, this Conflict Management course empowers you to handle conflicts constructively and promote a productive work environment.

Course Outline

Understanding Conflict Dynamics

Identify signs of conflict through behaviours, communication styles, and productivity indicators
Recognise the 5 common stages of conflict development
Understand the micro and macro factors that cause workplace conflict

Analysis of Conflict Situations

Examine the underlying causes and contributing factors of conflicts
Evaluate legal and ethical considerations in conflict scenarios
Interpret organisational policies and procedures relevant to conflict management
Assess social and cultural factors influencing workplace conflicts

Team Conflict Resolution

Identify potential areas of conflict within teams
Apply the TKI Model to manage conflict triggers effectively

Managing Diverse Viewpoints

Clarify individual roles and accountabilities and their impact on conflict resolution
Define team member roles and responsibilities in resolving conflicts
Recognise the importance of diverse perspectives in conflict situations
Develop strategies for valuing and integrating diverse viewpoints effectively

Skills You Will Gain

Identify early warning signs of conflict and escalation stages: Recognise behavioural cues and progression patterns to detect and manage conflict early before it intensifies

Analyse conflict situations effectively: Examine underlying causes and contributing factors to better understand the root of workplace disputes

Apply appropriate conflict resolution methods: Use structured approaches, including the TKI model, to resolve team conflicts based on different triggers and team dynamics

Develop awareness of legal and ethical considerations in conflict management: Ensure all conflict resolution processes are fair, compliant, and transparent

Create and implement organisational conflict management policies and procedures: Establish clear guidelines that support consistent and effective handling of workplace disputes

Develop cultural awareness and sensitivity in conflict resolution: Adapt approaches when working with diverse teams to ensure respectful and effective outcomes

Manage and integrate diverse viewpoints within teams: Leverage differing perspectives to strengthen collaboration and improve conflict resolution effectiveness

Real Story. Real Impact.

Gary applied the skills he learned in our Generative AI course and saw amazing results for his event company!

Watch to find out how AI helped him improve his business.

Here’s What Most Learners Ask Us

Before you sign up, here are some of the top questions our learners ask.

Can I Get Help With Course Fee Claims?

Absolutely. We assist all eligible learners in navigating the claim process.

Is A Laptop Provided?

Learners are encouraged to bring their own laptops for a more personalised experience. However, if needed, we can provide a laptop for use during the course—just let us know in advance.

Will There Be An Assessment?

Yes, an assessment will be conducted on the second day of the course to evaluate your understanding. You must pass this assessment to be awarded the course certificate.

Is Full Attendance Required?

Yes, to meet course requirements, all learners must attend the full course duration and mark their e-Attendance using Singpass.

Course Fees & Support

Singapore Citizens

(21 to 39 years old) & Permanent Residents (21 years old & above)

Singapore Citizens

(40 years old & above)

Course fees

S$888

Course fees after
SkillsFuture support

S$444 (After 50% support)

S$266.40 (After 70% support)

9% GST (on full course fees)

S$79.92

Nett Course Fee
Balance payable by SkillsFuture Credits*

S$523.92

S$346.32

Additional Support

SkillsFuture

*Singaporeans 25 years old & above can cover remaining fees with SkillsFuture Credits

UTAP

NTUC UTAP members can receive up to 50% support for course fees after SkillsFuture support**

PSEA

Singaporeans 30 years old and below can cover remaining fees with PSEA

**Validity period: 15 March 2024 – 31 March 2027

All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit MySkillsFuture (at www.myskillsfuture.gov.sg) to choose from the courses available on the website.

*Registered or incorporated in Singapore. Employment size of not more than 200 or with annual sales turnover of not more than $100 million

Non Small-Medium Enterprises (Non SMEs)

Small-Medium Enterprises (SMEs)

Course fees

S$1,088

Course fees after
SkillsFuture support

S$544 (After 50% support)

S$326.40 (After 70% support)

9% GST (on full course fees)

S$97.92

Nett Course Fee
Balance payable by SkillsFuture Credits*

S$641.92

S$424.32

Additional Support

SFEC

Companies with existing SkillsFuture Enterprise Credit (SFEC) can receive up to 90% additional support to offset the remaining fees

Absentee Payroll

Additional Support via Absentee Payroll: Claimable up to $4.50 per hour, capped at $100,000 per enterprise per calendar year

EIS

Reimbursement via Enterprise Innovation Scheme (EIS):
Option 1: Annual tax deduction of 400%
Option 2: Convert 20% of course fees into cash payout

Upcoming Course Schedule

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WSQ Mastering Conflict Management - Bridging Differences and Resolving Conflicts

Course Duration: 2 days

Time: 9am-6pm

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Who Is This Course For

This People Management course is designed for individuals and professionals across all industries who want to improve teamwork, inclusivity, and service delivery in the workplace. This course is suitable for:

Professionals in any industry or role who recognise that conflict can arise in any workplace setting and learn how to manage it effectively

Team members and collaborators who want to strengthen day-to-day working relationships and improve communication with colleagues

People in leadership positions who want to develop skills to guide teams through conflict and maintain a positive work environment

Client-facing professionals who want to handle challenging interactions and resolve issues professionally and confidently

Prerequisite

Basic computer competency including keyboard and mouse usage, file and folder navigation, and basic application handling such as launching and closing programmes. Additionally, learners should possess a basic understanding of English, with the ability to listen, speak, read and write in the language.

Why Learn at OOm Institute

Extensive Industry Expertise

We have over 20 years of experience in providing AI, digital marketing and tech solutions for individuals and businesses.

Seasoned & Expert Trainers

Learn from professionals who have hands-on industry experience and a passion for teaching.

Relevant & Applicable

Courses include real-world case studies and applications, ensuring the knowledge gained can be immediately used in the workplace.

Practical Hands-On Approach

We emphasise interactive learning, allowing learners to apply concepts through practical exercises and real-world projects.

Your Conflict Management Course Certificate

Upon fulfilling the course requirements with a minimum attendance rate of 75% and demonstrating proficiency in the assessments, candidates will be awarded a Certificate of Completion from OOm, along with a prestigious WSQ Statement of Attainment.

*SkillsFuture Course Page here

Course Code: TGS-2024048625

Course Fees Support Validity Period: 27 Aug 2024 – 26 Aug 2026

Our Learners’ Reviews

Meet Our Conflict Management Trainers

Elizabeth Loo

Tracy Fang

Kelvin Lee

Susan Kwa

Martin Li

Elizabeth Loo is an experienced trainer with over 15 years in adult education, vocational training, and learner-centred facilitation. Her expertise combines behavioural insights, workplace management, and instructional strategy, enabling her to deliver practical, engaging, and outcomes-driven training that supports high-performance and inclusive work environments.

Tracy is a training and development specialist with over 30 years of experience in designing and delivering organisation-wide learning strategies. She has led in-house training initiatives to enhance employee performance and career development, with expertise in curriculum design and effective learning methodologies. She is a certified ACTA trainer and On-the-Job Training Instructor, combining recognised qualifications with interpersonal skills to deliver impactful soft skills training.

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Susan is a seasoned consultant with over 20 years of experience in consumer insights, strategic consulting, and research. She develops and delivers tailored training programmes in soft skills for diverse audiences, such as performance management, creative thinking, and critical thinking. She also incorporates AI tools and modern AI-driven learning approaches into her training to enhance engagement and effectiveness.

Martin is a digital marketing leader with over 16 years of experience in driving business growth through AI Integration, SEO, SEM, and performance marketing strategies. He has led campaigns for global companies such as Great Eastern Life and Fuji Xerox, achieving measurable improvements in lead generation, online revenue, and cost efficiency. His expertise is grounded in global marketing strategy, CRM automation, e-commerce management, and performance marketing.

FAQs

1. Is there a difference between conflict resolution and conflict management?

Yes, there is a difference between conflict resolution and conflict management.

Conflict Resolution focuses on resolving a specific issue by identifying the root cause and finding a solution that satisfies all parties involved. The aim is to eliminate or reduce the conflict and reach a mutually acceptable outcome.

Conflict Management is a broader approach that focuses on handling conflicts as they arise. It involves using strategies to prevent escalation, reduce negative impact, and maintain healthy working relationships. This includes both proactive methods like improving communication and reactive approaches such as negotiation or mediation.

2. What are effective conflict management strategies used in the workplace?

Effective conflict management strategies include identifying early signs of disagreement, understanding the root cause of issues, and choosing the appropriate response based on the situation. Common strategies include collaboration, compromise, accommodation, avoidance, and competition. These approaches help individuals and teams manage disagreements constructively while maintaining professional relationships and workplace harmony.

3. What conflict resolution techniques are taught in this course?

This Conflict Management course covers practical conflict resolution techniques such as active listening, structured problem-solving, interest-based negotiation, and the use of the TKI model to manage different conflict styles. These techniques help participants address workplace disputes effectively, reduce tension, and achieve mutually beneficial outcomes.

4. How will this course help me manage conflicts within my team or organisation?

This conflict management course helps you identify early signs and root causes of workplace conflict so you can intervene before issues escalate. You will learn to analyse conflict situations from organisational, cultural, legal, and ethical perspectives, and apply practical conflict resolution methods to address disputes effectively. The training also strengthens your ability to manage diverse viewpoints, improve collaboration, and maintain positive working relationships within your team.

You may also benefit from our People Management course, Workplace Communication course, and Employee Wellness course to further strengthen leadership, communication, and team well-being.

5. Can Conflict Management training be customised for corporate teams?

Yes, this conflict management training can be customised for corporate teams based on your organisation’s specific needs. The course content can be tailored to reflect real workplace scenarios, industry challenges, and team dynamics. It can also include customised case studies and role-playing activities to ensure practical and relevant learning for your employees. Reach out to us if you want to learn more about corporate training.

6. What certificates will I receive upon completing the Conflict Management course?

Upon successful completion of the course, you will receive a Certificate of Completion from OOm Institute as well as a SkillsFuture WSQ Statement of Attainment (SOA). The SOA is a certification that not only validates an individual’s expertise in the course but is also widely recognised by employers in Singapore.

7. What do I need to bring for the Conflict Managementcourse?

Please ensure that you bring a laptop to the course to engage in class activities. Additionally, you may consider bringing a jacket in case you feel cold.

8. How do I register for the Conflict Management course?

You can indicate your interest here, call us at 6993 9898 or email us at enquiry.institute@oom.com.sg and we will get back to you as soon as possible.