Workplace Communication Course

Q: 8. How do I register for the course?

You can indicate your interest here , call us at 6993 9898 or email us at enquiry.institute@oom.com.sg and we will get back to you as soon as possible.

WSQ Mastering Workplace Communications – Key Communication Skills for Success

TGS-2024048258

$346.32 (After 70% support)

Claimable with SkillsFuture Credits and PSEA

Duration:

2 Days

Delivery Mode:

Onsite Training

Medium of Instruction:

English

Course Fees and Support

Balance Fees 
Claimable Using

SkillsFuture

Up to

70%

Support From SSG

Balance Fees 
Claimable Using

PSEA

UTAP

Union Training
Assistance Programme

Reimbursement Via

EIS

For Corporate

Overview of OOm Institute’s Workplace Communication Course

Whether you’re collaborating with colleagues, engaging stakeholders, or navigating challenging conversations, strong communication skills are essential for workplace success.

OOm Institute’s workplace communication course is designed to help you communicate with greater clarity, confidence, and impact in today’s fast-paced environment.

Through this hands-on workplace communication workshop, you will learn practical communication techniques to express ideas clearly, listen actively, and respond effectively across a variety of workplace situations.

As part of this effective communication in the workplace training, you will also develop the ability to overcome common barriers such as miscommunication and misunderstandings.

If you’re looking for impactful communication courses Singapore professionals trust, this communication skills training empower you to navigate diverse professional scenarios and open doors to leadership opportunities.

During the course, you will also gain proficiency in navigating and extracting insights from Google Analytics, develop analytical skills to make informed decisions and optimise performance, as well as learn to create custom reports and segments tailored to your business needs.

Course Outline

Benchmarks for Workplace Communications

Differentiate between communication and workplace communication
Understand the importance of effective workplace communication
Learn best practices for workplace communication
Explore how to establish communication benchmarks and why they matter

Analysis of Employee Engagement and Organisational Communication

Gain insights into different organisational culture types
Explore the Competing Values Framework in depth
Analyse trends and human capital statistics related to employee engagement
Understand key metrics for assessing employee engagement and communication effectiveness

Effective Communications Plan Development

Explore how to use various communication tools and methods effectively
Learn coaching techniques to enhance communication
Develop a communication plan step by step

Skills You Will Gain

Set communication benchmarks effectively: Establish and apply measurable standards to evaluate workplace communication performance

Adapt communication styles across scenarios: Adjust approaches based on organisational culture, workplace trends, and audience needs

Evaluate and improve engagement strategies: Assess communication effectiveness and implement improvements to enhance collaboration and productivity

Apply coaching techniques for better communication: Strengthen interpersonal skills, encourage active listening, and manage workplace conflicts

Develop and execute communication plans: Create structured plans using appropriate tools and methods, with clear metrics to optimise outcomes

Real Story. Real Impact.

Gary applied the skills he learned in our Generative AI course and saw amazing results for his event company!

Watch to find out how AI helped him improve his business.

Here’s What Most Learners Ask Us

Before you sign up, here are some of the top questions our learners ask.

Can I Get Help With Course Fee Claims?

Absolutely. We assist all eligible learners in navigating the claim process.

Is A Laptop Provided?

Learners are encouraged to bring their own laptops for a more personalised experience. However, if needed, we can provide a laptop for use during the course—just let us know in advance.

Will There Be An Assessment?

Yes, an assessment will be conducted on the second day of the course to evaluate your understanding. You must pass this assessment to be awarded the course certificate.

Is Full Attendance Required?

Yes, to meet course requirements, all learners must attend the full course duration and mark their e-Attendance using Singpass.

Course Fees & Support

Singapore Citizens

(21 to 39 years old) & Permanent Residents (21 years old & above)

Singapore Citizens

(40 years old & above)

Course fees

S$888

Course fees after
SkillsFuture support

S$444 (After 50% support)

S$266.40 (After 70% support)

9% GST (on full course fees)

S$79.92

Nett Course Fee
Balance payable by SkillsFuture Credits*

S$523.92

S$346.32

Additional Support

SkillsFuture

*Singaporeans 25 years old & above can cover remaining fees with SkillsFuture Credits

UTAP

NTUC UTAP members can receive up to 50% support for course fees after SkillsFuture support**

PSEA

Singaporeans 30 years old and below can cover remaining fees with PSEA

**Validity period: 15 March 2024 – 31 March 2027

All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit MySkillsFuture (at www.myskillsfuture.gov.sg) to choose from the courses available on the website.

*Registered or incorporated in Singapore. Employment size of not more than 200 or with annual sales turnover of not more than $100 million

Non Small-Medium Enterprises (Non SMEs)

Small-Medium Enterprises (SMEs)

Course fees

S$1,088

Course fees after
SkillsFuture support

S$544 (After 50% support)

S$326.40 (After 70% support)

9% GST (on full course fees)

S$97.92

Nett Course Fee
Balance payable by SkillsFuture Credits*

S$641.92

S$424.32

Additional Support

SFEC

Companies with existing SkillsFuture Enterprise Credit (SFEC) can receive up to 90% additional support to offset the remaining fees

Absentee Payroll

Additional Support via Absentee Payroll: Claimable up to $4.50 per hour, capped at $100,000 per enterprise per calendar year

EIS

Reimbursement via Enterprise Innovation Scheme (EIS):
Option 1: Annual tax deduction of 400%
Option 2: Convert 20% of course fees into cash payout

Upcoming Course Schedule

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WSQ Mastering Workplace Communications – Key Communication Skills for Success

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Who Is This Course For

This Workplace Communication course is designed for individuals or team leaders who want to strengthen their workplace communication skills to improve collaboration, performance, and career progression. This course is suitable for:

Supervisors and team leads who want to improve day-to-day communication for clearer task delegation, stronger team coordination, and better problem-solving

Executives across industries who want to build stronger interpersonal communication skills for more effective collaboration and workplace success

Customer-facing employees who want to communicate with greater clarity and empathy to improve client interactions and service experiences

HR and training professionals who want to strengthen internal communication and employee engagement within their organisations

Prerequisite

Basic computer competency including keyboard and mouse usage, file and folder navigation, and basic application handling such as launching and closing programmes. Additionally, learners should possess a basic understanding of English, with the ability to listen, speak, read and write in the language.

Why Learn at OOm Institute

Extensive Industry Expertise

We have over 20 years of experience in providing AI, digital marketing and tech solutions for individuals and businesses.

Seasoned & Expert Trainers

Learn from professionals who have hands-on industry experience and a passion for teaching.

Relevant & Applicable

Courses include real-world case studies and applications, ensuring the knowledge gained can be immediately used in the workplace.

Practical Hands-On Approach

We emphasise interactive learning, allowing learners to apply concepts through practical exercises and real-world projects.

Your Workplace Communication Course Certificate

Upon fulfilling the course requirements with a minimum attendance rate of 75% and demonstrating proficiency in the assessments, candidates will be awarded a Certificate of Completion from OOm, along with a prestigious WSQ Statement of Attainment.

*SkillsFuture Course Page here

Course Code: TGS-2024048258

Course Fees Support Validity Period: 14 Aug 2024 – 13 Aug 2026

Our Learners’ Reviews

Meet Our Workplace Communication Trainers

Elizabeth Loo

Tracy Fang

Kelvin Lee

Susan Kwa

Martin Li

Elizabeth Loo is an experienced trainer with over 15 years in adult education, vocational training, and learner-centred facilitation. Her expertise combines behavioural insights, workplace management, and instructional strategy, enabling her to deliver practical, engaging, and outcomes-driven training that supports high-performance and inclusive work environments.

Tracy is a training and development specialist with over 30 years of experience in designing and delivering organisation-wide learning strategies. She has led in-house training initiatives to enhance employee performance and career development, with expertise in curriculum design and effective learning methodologies. She is a certified ACTA trainer and On-the-Job Training Instructor, combining recognised qualifications with interpersonal skills to deliver impactful soft skills training.

Kelvin is a corporate training specialist with over 20 years of experience in education and professional development. He specialises in AI tools, leadership development, and Neuro-Linguistic Programming (NLP), with expertise in change management, human capital development, and customer experience. Kelvin holds a Master of Business Administration (MBA) in Tourism & Hospitality Management and a Bachelor of Arts in Tourism Management.

Susan is a seasoned consultant with over 20 years of experience in consumer insights, strategic consulting, and research. She develops and delivers tailored training programmes in soft skills for diverse audiences, such as performance management, creative thinking, and critical thinking. She also incorporates AI tools and modern AI-driven learning approaches into her training to enhance engagement and effectiveness.

Martin is a digital marketing leader with over 16 years of experience in driving business growth through AI Integration, SEO, SEM, and performance marketing strategies. He has led campaigns for global companies such as Great Eastern Life and Fuji Xerox, achieving measurable improvements in lead generation, online revenue, and cost efficiency. His expertise is grounded in global marketing strategy, CRM automation, e-commerce management, and performance marketing.

FAQs

1. What is effective workplace communication?

Effective workplace communication involves the clear and concise exchange of information and ideas within an organisation, facilitating smooth operations, fostering collaboration, and enhancing productivity. It encompasses both verbal and non-verbal communication, ensuring messages are accurately conveyed and understood among team members.

2. How can this Communication Skills Training course benefit me in the workplace?

This communication course in Singapore equips you with practical skills to handle everyday workplace communication challenges with confidence and clarity.

By applying what you learn, you will be able to:

Enhance team collaboration through clearer communication and active listening
Build stronger professional relationships with colleagues, clients, and stakeholders
Improve career growth opportunities by developing essential workplace communication skills
Support organisational goals by aligning communication with business objectives
Apply communication skills effectively across different industries and roles

3. How does this Workplace Communication course help with employee engagement?

This workplace communication course strengthens employee engagement by improving how managers and employees connect, communicate, and collaborate. You will learn how to create open and transparent communication environments that encourage trust and participation.

The course also develops skills in active listening and constructive feedback, which are essential for improving engagement levels. For deeper leadership development, this can be complemented with our People Management course, which focuses on managing teams more effectively.

4. How does this Communication Skills training improve conflict management in the workplace?

This training helps professionals handle workplace disagreements with confidence by improving clarity, emotional awareness, and communication structure. You will learn how to reduce misunderstandings, respond calmly in difficult conversations, and maintain professionalism under pressure.

For more advanced techniques in handling workplace disputes, you may explore our Conflict Management course, which focuses on structured approaches to resolving workplace issues effectively.

5. Do you offer corporate training for workplace communication?

Yes, OOm Institute offers customised corporate training in workplace communication for organisations looking to improve team performance, collaboration, and communication effectiveness. This workplace communication training can be tailored to suit different industries, team levels, and business objectives.

6. What certificates will I receive upon completing the course?

Upon successful completion of the course, you will receive a Certificate of Completion from OOm Institute as well as a SkillsFuture WSQ Statement of Attainment (SOA). The SOA is a certification that not only validates an individual’s expertise in the course but is also widely recognised by employers in Singapore

7. What do I need to bring for the course?

Please ensure that you bring a laptop to the course to engage in class activities. Additionally, you may consider bringing a jacket in case you feel cold.

8. How do I register for the course?

You can indicate your interest here, call us at 6993 9898 or email us at enquiry.institute@oom.com.sg and we will get back to you as soon as possible.