WSQ Mastering Workplace Communications - Key Communication Skills for Success
Course Overview
Our effective communication course is designed to empower you with essential skills to navigate diverse professional scenarios confidently. Develop clarity and precision in your interactions, master techniques to cultivate a collaborative atmosphere where ideas flow freely and teamwork thrives, and more! Refining your communication skills with our course opens doors to leadership roles and career growth.
2 Days
116 Middle Road, ICB Enterprise House #07-02/03/04 (Singapore 188972)
$346.32
(After 70% subsidy)
Claimable with SkillsFuture Credits and PSEA
Course Overview
Our effective communication course is designed to empower you with essential skills to navigate diverse professional scenarios confidently. Develop clarity and precision in your interactions, master techniques to cultivate a collaborative atmosphere where ideas flow freely and teamwork thrives, and more! Refining your communication skills with our course opens doors to leadership roles and career growth.
Course Outline
Benchmarks for Workplace Communications
- Importance of workplace communications
- Best practices in workplace communications
- Steps to establish communication benchmarks
Analysis of Employee Engagement and Organisational Communication
- Insights into organisational culture types: The Competing Values Framework
- Analysis of trends and human capital statistics on employee engagement
- Key metrics for assessing employee engagement and communication
Effective Communications Plan Development
- Communication tools and methods
- Coaching techniques for effective communication
- Development of communication plan
Skills You Will Gain
- Setting Communication Benchmarks: Establish and apply measurable benchmarks to measure the effectiveness of workplace communication practices.
- Adapting Communication Styles: Understand the influence of organisational culture, workplace trends, and human capital data on communication styles, and adjust approaches to suit diverse scenarios.
- Evaluating and Refining Engagement Strategies: Assess the effectiveness of current engagement and communication strategies, and implement improvements to strengthen team collaboration and productivity.
- Mastering Coaching Techniques: Employ a variety of coaching methods to improve interpersonal communication, encourage active listening, and resolve workplace conflicts effectively.
- Communication Plan Development: Develop and execute structured communication plans, incorporating multiple tools and methods to address various objectives while establishing indicators to assess and optimise outcomes.
Who Is This Course For?
This communication skills course is tailored for individuals across diverse professional backgrounds who understand the critical role effective communication plays in achieving personal and professional success. Specifically designed for learners in executive or supervisory roles, the content and examples are crafted to be applicable to various organisational cultures.
Prerequisite
Be able to speak, listen, read and write English. Basic computer skills are required, such as using a keyboard and mouse, navigating files and folders, and handling fundamental applications like launching and closing programmes.
Why Learn At OOm
Extensive Industry Expertise
We have 19 years of experience in providing digital marketing and tech solutions for individuals and businesses.
Seasoned & Expert Trainers
Learn from professionals who have hands-on industry experience and a passion for teaching.
Relevant & Applicable
Courses include real-world case studies and applications, ensuring the knowledge gained can be immediately used in the workplace.
Practical Hands-On Approach
We emphasise interactive learning, allowing learners to apply concepts through practical exercises and real-world projects.
Here’s What Most Learners Ask Us
Before you sign up, here are some of the top questions our learners ask.
What Will I Learn In the Workplace Communications Course?
You’ll learn how to communicate clearly and confidently in the workplace. Key takeaways include:
- Adapt your communication style to connect with different stakeholders
- Understand what influences communication behaviours in the workplace
- Design structured communication plans that support team and business goals
- Use coaching to strengthen team relationships and resolve conflicts
Where Are Your Classes Held?
We run classes at two convenient training venues:
Bugis:
116 Middle Rd, #07-02/03/04 ICB Enterprise House
Jurong East:
80 Jurong East St. 21, #04-09 Devan Nair Institute for Employment & Employability
Can I Get Help With Course Fee Claims?
Is A Laptop Provided?
Will There Be An Assessment?
Yes, an assessment will be conducted on the second day of the course to evaluate your understanding. You must pass this assessment to be awarded the course certificate.
Is Full Attendance Required?
Yes, to meet course requirements, all learners must attend the full course duration and mark their e-Attendance using Singpass.
Still Have Questions?
Course Fees & Support
Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old & above)
Singapore Citizens (40 years old & above)
Course fees
S$888
S$888
Course fees after SkillsFuture support
S$444 (After 50% support)
S$266.40 (After 70% support)
9% GST (on full course fees)
S$79.92
S$79.92
Nett Course Fee
Balance payable by SkillsFuture Credits*
S$523.92
S$346.32
Additional Support
*Singaporeans 25 years old & above can cover remaining fees with SkillsFuture Credits
NTUC UTAP members can receive up to 50% support for course fees after SkillsFuture support
Validity period: 2 Oct 2024 – 31 March 2027
Singaporeans 30 years old and below can cover remaining fees with PSEA
Non Small-Medium Enterprises (Non SMEs)
Small-Medium Enterprises (SMEs)
*Registered or incorporated in Singapore. Employment size of not more than 200 or with annual sales turnover of not more than $100 million
Course fees
S$888
S$888
Course fees after SkillsFuture support
S$444 (After 50% support)
S$266.40 (After 70% support)
9% GST (on full course fees)
S$79.92
S$79.92
Nett Course Fee
S$523.92
S$346.32
Additional Support
Companies with existing SkillsFuture Enterprise Credit (SFEC) can receive up to 90% additional subsidy to offset the remaining fees.
Additional Support via Absentee Payroll: Claimable up to $4.50 per hour, capped at $100,000 per enterprise per calendar year.
Reimbursement via Enterprise Innovation Scheme (EIS):
- Option 1: Annual tax deduction of 400%
- Option 2: Convert 20% of course fees into cash payout
All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills related courses. Visit the SkillsFuture Credit website (www.skillsfuture.gov.sg/credit) to choose from the courses available on the Training Exchange course directory.
Course Schedule
Certificate
Upon fulfilling the course requirements with a minimum attendance rate of 75% and demonstrating proficiency in the assessments, candidates will be awarded a Certificate of Completion from OOm, along with a prestigious WSQ Statement of Attainment.
*SkillsFuture Course Page here
Course Code: TGS-2024048258
Course Fees Support Validity Period: 14 Aug 2024 – 13 Aug 2026
Our Trainers
Elizabeth Loo
Tracy Fang
Kelvin Lee
Susan Kwa
Martin Li
*Only 1 trainer will be facilitating per class
FAQs:
1. What is effective workplace communication?
Effective workplace communication involves the clear and concise exchange of information and ideas within an organisation, facilitating smooth operations, fostering collaboration, and enhancing productivity. It encompasses both verbal and non-verbal communication, ensuring messages are accurately conveyed and understood among team members.
2. How can this course benefit me in the workplace?
This effective communication course in Singapore equips you with essential skills to navigate various communication challenges in the workplace effectively. By improving your communication abilities, you can:
- Enhance Team Collaboration: Learn to articulate ideas clearly, listen actively, and resolve conflicts diplomatically.
- Boost Professional Relationships: Develop stronger interpersonal skills to build rapport with colleagues, clients, and stakeholder.
- Advance Career Opportunities: Gain a competitive edge by mastering effective communication strategies, positioning yourself for leadership roles and career advancement.
- Drive Organisational Success: Contribute to organisational goals by aligning communication efforts with strategic objectives, enhancing overall efficiency and effectiveness.
- Adaptability Across Sectors: Benefit from universal communication principles and practices applicable across diverse industries and roles, ensuring relevance in any professional setting.
3. How does this course help with employee engagement?
This course helps with employee engagement by equipping participants with the skills and strategies necessary to foster meaningful connections and open communication within the workplace. Participants learn effective communication techniques that promote clarity, transparency, and understanding. The workplace communication course also emphasises the importance of active listening and providing constructive feedback. These skills help managers and leaders engage with employees more effectively, showing genuine interest in their ideas and concerns.
4. What certificates will I receive upon completing the course?
Upon successful completion of the course, you will receive a Certificate of Completion from OOm Institute as well as a SkillsFuture WSQ Statement of Attainment (SOA). The SOA is a certification that not only validates an individual’s expertise in the course but is also widely recognised by employers in Singapore
5. What do I need to bring for the course?
Please ensure that you bring a laptop to the course to engage in class activities. Additionally, you may consider bringing a jacket in case you feel cold.
6. How do I register for the course?
You can indicate your interest here, call us at 6993 9898 or email us at enquiry.institute@oom.com.sg and we will get back to you as soon as possible.
WSQ Mastering Workplace Communications – Key Communication Skills for Success
WSQ Mastering Workplace Communications – Key Communication Skills for Success
TGS-2024048258
$346.32
(After 70% support)
Claimable with SkillsFuture Credits and PSEA
Duration: 2 Days
Delivery Mode: Onsite Training
Medium of Instruction: English
