Conflict Management Course
WSQ Mastering
Conflict Management - Bridging Differences and Resolving Conflicts
OOm Institute’s Conflict Management Course
OOm Institute’s Conflict Management course is designed to equip you with practical insights to effectively manage differences and resolve workplace conflicts within your team or organisation.
This Conflict Management training helps you understand the dynamics of conflict, identify root causes, and apply proven strategies to achieve positive outcomes in challenging situations.
Through this Conflict Management course you gain real-world techniques to handle disputes professionally, improve communication, and reduce workplace tension. You will also develop the confidence and capability to address issues constructively while maintaining strong working relationships.
Whether you are aiming to enhance team dynamics or promote organisational harmony, this Conflict Management course empowers you to handle conflicts constructively and promote a productive work environment.
2 Days
116 Middle Road, ICB Enterprise House #07-02/03/04 (Singapore 188972)
$346.32
(After 70% subsidy)
Claimable with SkillsFuture Credits
OOm Institute’s Conflict Management Course
OOm Institute’s Conflict Management course is designed to equip you with practical insights to effectively manage differences and resolve workplace conflicts within your team or organisation.
This Conflict Management training helps you understand the dynamics of conflict, identify root causes, and apply proven strategies to achieve positive outcomes in challenging situations.
Through this Conflict Management course you gain real-world techniques to handle disputes professionally, improve communication, and reduce workplace tension. You will also develop the confidence and capability to address issues constructively while maintaining strong working relationships.
Whether you are aiming to enhance team dynamics or promote organisational harmony, this Conflict Management course empowers you to handle conflicts constructively and promote a productive work environment.
Course Outline
Understanding Conflict Dynamics
- Identify signs of conflict through behaviours, communication styles, and productivity indicators
- Recognise the 5 common stages of conflict development
- Understand the micro and macro factors that cause workplace conflict
Analysis of Conflict Situations
- Examine the underlying causes and contributing factors of conflicts
- Evaluate legal and ethical considerations in conflict scenarios
- Interpret organisational policies and procedures relevant to conflict management
- Assess social and cultural factors influencing workplace conflicts
Team Conflict Resolution
- Identify potential areas of conflict within teams
- Apply the TKI Model to manage conflict triggers effectively
Managing Diverse Viewpoints
- Clarify individual roles and accountabilities and their impact on conflict resolution
- Define team member roles and responsibilities in resolving conflicts
- Recognise the importance of diverse perspectives in conflict situations
- Develop strategies for valuing and integrating diverse viewpoints effectively
Skills You Will Gain
- Identify early warning signs of conflict and escalation stages: Recognise behavioural cues and progression patterns to detect and manage conflict early before it intensifies
- Analyse conflict situations effectively: Examine underlying causes and contributing factors to better understand the root of workplace disputes
- Apply appropriate conflict resolution methods: Use structured approaches, including the TKI model, to resolve team conflicts based on different triggers and team dynamics
- Develop awareness of legal and ethical considerations in conflict management: Ensure all conflict resolution processes are fair, compliant, and transparent
- Create and implement organisational conflict management policies and procedures: Establish clear guidelines that support consistent and effective handling of workplace disputes
- Develop cultural awareness and sensitivity in conflict resolution: Adapt approaches when working with diverse teams to ensure respectful and effective outcomes
- Manage and integrate diverse viewpoints within teams: Leverage differing perspectives to strengthen collaboration and improve conflict resolution effectiveness
Who Is This Course For?
This Conflict Management course is designed for individuals and professionals who want to manage conflicts effectively and contribute to a more positive and productive workplace. This course is suitable for:
- Professionals in any industry or role who recognise that conflict can arise in any workplace setting and learn how to manage it effectively
- Team members and collaborators who want to strengthen day-to-day working relationships and improve communication with colleagues
- People in leadership positions who want to develop skills to guide teams through conflict and maintain a positive work environment
- Client-facing professionals who want to handle challenging interactions and resolve issues professionally and confidently
Prerequisite
Basic computer competency including keyboard and mouse usage, file and folder navigation, and basic application handling such as launching and closing programmes. Additionally, learners should possess a basic understanding of English, with the ability to listen, speak, read and write in the language.
Why Learn At OOm Institute
Extensive Industry Expertise
We have over 20 years of experience in providing AI, digital marketing and tech solutions for individuals and businesses.
Seasoned & Expert Trainers
Learn from professionals who have hands-on industry experience and a passion for teaching.
Relevant & Applicable
Courses include real-world case studies and applications, ensuring the knowledge gained can be immediately used in the workplace.
Practical Hands-On Approach
We emphasise interactive learning, allowing learners to apply concepts through practical exercises and real-world projects.
Here’s What Most Learners Ask Us
Before you sign up, here are some of the top questions our learners ask.
What Will I Learn In The Conflict Management Course?
You’ll learn how to address and resolve conflicts constructively in the workplace. Key takeaways include:
- Recognise signs and stages of conflict to address issues early
- Apply the TKI Model to manage conflict triggers effectively
- Integrate diverse perspectives to enhance team collaboration and problem-solving
Where Are Your Classes Held?
We run classes at two convenient training venues:
Tanjong Pagar:
10 Anson Rd, International Plaza, #25-08, Singapore 079903
Jurong East:
80 Jurong East St. 21, #04-09 Devan Nair Institute for Employment & Employability
Can I Get Help With Course Fee Claims?
Is A Laptop Provided?
Will There Be An Assessment?
Yes, an assessment will be conducted on the second day of the course to evaluate your understanding. You must pass this assessment to be awarded the course certificate.
Is Full Attendance Required?
Yes, to meet course requirements, all learners must attend the full course duration and mark their e-Attendance using Singpass.
Course Fees & Support
Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old & above)
Singapore Citizens (40 years old & above)
Course fees
S$888
S$888
Course fees after SkillsFuture support
S$444 (After 50% support)
S$266.40 (After 70% support)
9% GST (on full course fees)
S$79.92
S$79.92
Nett Course Fee
Balance payable by SkillsFuture Credits*
S$523.92
S$346.32
Additional Support
*Singaporeans 25 years old & above can cover remaining fees with SkillsFuture Credits
NTUC UTAP members can receive up to 50% support for course fees after SkillsFuture support**
Singaporeans 30 years old and below can cover remaining fees with PSEA
Non Small-Medium Enterprises (Non SMEs)
Small-Medium Enterprises (SMEs)
*Registered or incorporated in Singapore. Employment size of not more than 200 or with annual sales turnover of not more than $100 million
Course fees
S$888
S$888
Course fees after SkillsFuture support
S$444 (After 50% support)
S$266.40 (After 70% support)
9% GST (on full course fees)
S$79.92
S$79.92
Nett Course Fee
S$523.92
S$346.32
Additional Support
Companies with existing SkillsFuture Enterprise Credit (SFEC) can receive up to 90% additional subsidy to offset the remaining fees.
Additional Support via Absentee Payroll: Claimable up to $4.50 per hour, capped at $100,000 per enterprise per calendar year.
Reimbursement via Enterprise Innovation Scheme (EIS):
- Option 1: Annual tax deduction of 400%
- Option 2: Convert 20% of course fees into cash payout
**Validity period: 13 November 2024 – 31 March 2027
All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills related courses. Visit the SkillsFuture Credit website (www.skillsfuture.gov.sg/credit) to choose from the courses available on the Training Exchange course directory.
Course Schedule
Your Conflict Management Course Certificate
Upon fulfilling the course requirements with a minimum attendance rate of 75% and demonstrating proficiency in the assessments, candidates will be awarded a Certificate of Completion from OOm, along with a prestigious WSQ Statement of Attainment.
*SkillsFuture Course Page here
Course Code: TGS-2024048625
Course Fees Support Validity Period: 27 Aug 2024 – 26 Aug 2026
Meet Our Conflict Management Trainers
Elizabeth Loo
Tracy Fang
Kelvin Lee
Susan Kwa
Martin Li
*Only 1 trainer will be facilitating per class
FAQs
1. Is there a difference between conflict resolution and conflict management?
Yes, there is a difference between conflict resolution and conflict management.
Conflict Resolution focuses on resolving a specific issue by identifying the root cause and finding a solution that satisfies all parties involved. The aim is to eliminate or reduce the conflict and reach a mutually acceptable outcome.
Conflict Management is a broader approach that focuses on handling conflicts as they arise. It involves using strategies to prevent escalation, reduce negative impact, and maintain healthy working relationships. This includes both proactive methods like improving communication and reactive approaches such as negotiation or mediation.
2. What are effective conflict management strategies used in the workplace?
Effective conflict management strategies include identifying early signs of disagreement, understanding the root cause of issues, and choosing the appropriate response based on the situation. Common strategies include collaboration, compromise, accommodation, avoidance, and competition. These approaches help individuals and teams manage disagreements constructively while maintaining professional relationships and workplace harmony.
3. What conflict resolution techniques are taught in this course?
This Conflict Management course covers practical conflict resolution techniques such as active listening, structured problem-solving, interest-based negotiation, and the use of the TKI model to manage different conflict styles. These techniques help participants address workplace disputes effectively, reduce tension, and achieve mutually beneficial outcomes.
4. How will this course help me manage conflicts within my team or organisation?
This conflict management course helps you identify early signs and root causes of workplace conflict so you can intervene before issues escalate. You will learn to analyse conflict situations from organisational, cultural, legal, and ethical perspectives, and apply practical conflict resolution methods to address disputes effectively. The training also strengthens your ability to manage diverse viewpoints, improve collaboration, and maintain positive working relationships within your team.
You may also benefit from our People Management course, Workplace Communication course, and Employee Wellness course to further strengthen leadership, communication, and team well-being.
5. Can Conflict Management training be customised for corporate teams?
Yes, this conflict management training can be customised for corporate teams based on your organisation’s specific needs. The course content can be tailored to reflect real workplace scenarios, industry challenges, and team dynamics. It can also include customised case studies and role-playing activities to ensure practical and relevant learning for your employees. Reach out to us if you want to learn more about corporate training.
6. What certificates will I receive upon completing the Conflict Management course?
Upon successful completion of the course, you will receive a Certificate of Completion from OOm Institute as well as a SkillsFuture WSQ Statement of Attainment (SOA). The SOA is a certification that not only validates an individual’s expertise in the course but is also widely recognised by employers in Singapore.
7. What do I need to bring for the Conflict Managementcourse?
Please ensure that you bring a laptop to the course to engage in class activities. Additionally, you may consider bringing a jacket in case you feel cold.
8. How do I register for the Conflict Management course?
You can indicate your interest here, call us at 6993 9898 or email us at enquiry.institute@oom.com.sg and we will get back to you as soon as possible.
WSQ Mastering Conflict Management – Bridging Differences and Resolving Conflicts
WSQ Mastering Conflict Management – Bridging Differences and Resolving Conflicts
TGS-2024048625
$346.32
(After 70% support)
Claimable with SkillsFuture Credits and PSEA
Duration: 2 Days
Delivery Mode: Onsite Training
Medium of Instruction: English