WSQ Mastering
Conflict Management - Bridging Differences and Resolving Conflicts
Course Overview
Our conflict management training course is designed to equip you with essential tools and insights for effectively managing differences and resolving conflicts within your team or organisation. Delve into the dynamics of conflict, learn proven workplace resolution strategies, and cultivate the skills and confidence needed to foster a culture of collaboration and cooperation. Whether you are aiming to enhance team dynamics or promote organisational harmony, this course empowers you to handle conflicts constructively and promote a productive work environment.
2 Days
116 Middle Road, ICB Enterprise House #07-02/03/04 (Singapore 188972)
$346.32
(After 70% subsidy)
Claimable with SkillsFuture Credits
Course Overview
Our conflict management training course is designed to equip you with essential tools and insights for effectively managing differences and resolving conflicts within your team or organisation. Delve into the dynamics of conflict, learn proven workplace resolution strategies, and cultivate the skills and confidence needed to foster a culture of collaboration and cooperation. Whether you are aiming to enhance team dynamics or promote organisational harmony, this course empowers you to handle conflicts constructively and promote a productive work environment.
Learning Units
- Understanding Conflict Dynamics
- Analysing Conflict Situations
- Workplace Conflict Resolution Strategies
- Managing Diverse Perspectives
Skills You Will Gain
- Identify signs, stages, and underlying causes of conflicts in individuals or groups.
- Analyse conflict scenarios, taking into account organisational, cultural, legal, and ethical considerations.
- Implement suitable conflict resolution techniques to mitigate potential issues with team members.
- Assess diverse perspectives to proficiently resolve team conflicts.
Who Is This Course For?
This Conflict Management course is tailored for anyone in the workplace, recognising that conflict can arise in any professional setting. Whether you’re in a leadership position, collaborate with teams, interact with clients, or engage with colleagues on a daily basis, this course equips you with the essential skills to manage and resolve conflicts effectively. It’s ideal for anyone looking to strengthen relationships, improve communication, and create a more positive and productive work environment.
Prerequisite
Be able to speak, listen, read and write English. Basic computer skills are required, such as using a keyboard and mouse, navigating files and folders, and handling fundamental applications like launching and closing programmes.
Why Learn At OOm
Extensive Industry Experience Spanning 18 Years
Seasoned Trainers with Real-World Expertise
Immersive Learning Through Practical Hands-On Approach
Course Fees & Support
Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old & above)
Singapore Citizens (40 years old & above)
Course fees
S$888
S$888
SkillsFuture support
S$444 (After 50% support)
S$266.40 (After 70% support)
S$79.92
S$79.92
Nett Course Fee
Balance payable by SkillsFuture Credits*
S$523.92
S$346.32
Additional Support
*Singaporeans 25 years old & above can cover remaining fees with SkillsFuture Credits
NTUC UTAP members can receive up to 50% support for course fees after SkillsFuture support
Validity period: 13 Nov 2024 – 31 March 2027
Singaporeans 30 years old and below can cover remaining fees with PSEA
Non Small-Medium Enterprises (Non SMEs)
Small-Medium Enterprises (SMEs)
*Registered or incorporated in Singapore. Employment size of not more than 200 or with annual sales turnover of not more than $100 million
Course fees
S$888
S$888
SkillsFuture support
S$444 (After 50% support)
S$266.40 (After 70% support)
9% GST
(on full course fee)
S$79.92
S$79.92
Nett Course Fee
S$523.92
S$346.32
Additional Support
^Expiring on 30 June 2025
- Option 1: Annual tax deduction of 400%
- Option 2: Convert 20% of course fees into cash payout
Course Schedule
Certificate
Upon fulfilling the course requirements with a minimum attendance rate of 75% and demonstrating proficiency in the assessments, candidates will be awarded a Certificate of Completion from OOm, along with a prestigious WSQ Statement of Attainment.
*SkillsFuture Course Page here
Course Code: TGS-2024048625
Course Fees Support Validity Period: 27 Aug 2024 – 26 Aug 2026
Our Trainers
Dr. William
Susan Kwa
Martin Li
Kelvin Lee
*Only 1 trainer will be facilitating per class
FAQs:
1. Is there a difference between conflict resolution and conflict management?
Yes, there is a distinction between conflict resolution and conflict management:
- Conflict Resolution: This involves the process of identifying, addressing, and resolving conflicts in a way that satisfies all parties involved. The goal of conflict resolution is to achieve a solution that eliminates or reduces the underlying issues causing conflict, aiming for a positive outcome where all parties feel satisfied or at least heard.
- Conflict Management: This encompasses the broader process of handling conflicts as they arise. It includes various strategies and techniques to prevent conflicts from escalating, minimise their negative impact, and maintain productive relationships or environments. Conflict management may involve both proactive measures (like improving communication and understanding team dynamics) and reactive measures (like mediation or negotiation) to handle conflicts effectively.
2. How will this course help me manage conflicts within my team or organisation?
Our conflict management training will help you recognise early signs and underlying causes of conflicts, enabling proactive intervention. Learn to analyse conflict situations through the lens of organisational, cultural, legal, and ethical factors, allowing you to gain insights into devising targeted resolution strategies. Practical application of conflict resolution methods will empower you to address disputes with team members swiftly and constructively, cultivating understanding and collaboration among diverse viewpoints.
3. Can the conflict management training be customised for corporate teams?
Absolutely, our conflict management training can be customised for corporate teams to address specific needs and challenges unique to your organisation. Customisation can include adapting the curriculum to focus on particular conflict scenarios relevant to your industry and developing case studies and role-playing exercises based on real-life situations your team might encounter. Get in touch with us to find out more.
4. What certificates will I receive upon completing the course?
Upon successful completion of the course, you will receive a Certificate of Completion from OOm Institute as well as a SkillsFuture WSQ Statement of Attainment (SOA). The SOA is a certification that not only validates an individual’s expertise in the course but is also widely recognised by employers in Singapore.
6. What do I need to bring for the course?
Please ensure that you bring a laptop to the course to engage in class activities. Additionally, you may consider bringing a jacket in case you feel cold.
5. How do I register for the course?
WSQ Mastering Conflict Management – Bridging Differences and Resolving Conflicts
WSQ Mastering Conflict Management – Bridging Differences and Resolving Conflicts
TGS-2024048625
$346.32
(After 70% support)
Claimable with SkillsFuture Credits and PSEA
Duration: 2 Days
Delivery Mode: Onsite Training
Medium of Instruction: English
