WSQ Mastering
Conflict Management - Bridging Differences and Resolving Conflicts
Course Overview
Our conflict management training course is designed to equip you with essential tools and insights for effectively managing differences and resolving conflicts within your team or organisation. Delve into the dynamics of conflict, learn proven workplace resolution strategies, and cultivate the skills and confidence needed to foster a culture of collaboration and cooperation. Whether you are aiming to enhance team dynamics or promote organisational harmony, this course empowers you to handle conflicts constructively and promote a productive work environment.
2 Days
116 Middle Road, ICB Enterprise House #07-02/03/04 (Singapore 188972)
$346.32
(After 70% subsidy)
Claimable with SkillsFuture Credits
Course Overview
Our conflict management training course is designed to equip you with essential tools and insights for effectively managing differences and resolving conflicts within your team or organisation. Delve into the dynamics of conflict, learn proven workplace resolution strategies, and cultivate the skills and confidence needed to foster a culture of collaboration and cooperation. Whether you are aiming to enhance team dynamics or promote organisational harmony, this course empowers you to handle conflicts constructively and promote a productive work environment.
Course Outline
Understanding Conflict Dynamics
- Identify signs of conflicts
- Recognise stages of conflicts
- Understand causes of conflicts
Analysis of Conflict Situations
- Underlying causes and contributing factors of conflicts
- Legal and ethical considerations
- Organisational policies and procedures
- Social and cultural factors
Team Conflict Resolution
- Identify potential conflict areas
- Apply the TKI Model to manage conflict triggers
Managing Diverse Viewpoints
- Individual roles and accountabilities and impact on conflict resolution
- Team member roles and accountabilities and impact on conflict resolution
- Importance of diverse perspectives in conflict resolution
- Strategies for valuing and integrating diverse perspectives
Skills You Will Gain
- Identify early warning signs of conflict and understand the stages of conflict escalation
- Analyse conflict situations by examining their underlying causes and contributing factors.
- Apply appropriate conflict resolution methods, including those outlined in the TKI model, to effectively resolve team conflicts based on various triggers and team dynamics.
- Develop an understanding of the legal and ethical considerations in conflict management to ensure fair and transparent resolutions.
- Create and implement organisational policies and procedures that provide clear guidance for managing disputes.
- Identify common conflict triggers and use the TKI model to address these challenges and prevent conflicts from escalating.
- Develop cultural awareness and sensitivity to craft effective conflict resolution strategies when working with individuals from different cultural backgrounds.
- Manage and address diverse viewpoints within teams, recognizing the benefits of varied perspectives and using them to strengthen team collaboration and conflict resolution.
Who Is This Course For?
This Conflict Management course is tailored for anyone in the workplace, recognising that conflict can arise in any professional setting. Whether you’re in a leadership position, collaborate with teams, interact with clients, or engage with colleagues on a daily basis, this course equips you with the essential skills to manage and resolve conflicts effectively. It’s ideal for anyone looking to strengthen relationships, improve communication, and create a more positive and productive work environment.
Prerequisite
Be able to speak, listen, read and write English. Basic computer skills are required, such as using a keyboard and mouse, navigating files and folders, and handling fundamental applications like launching and closing programmes.
Why Learn At OOm
Extensive Industry Expertise
We have 19 years of experience in providing digital marketing and tech solutions for individuals and businesses.
Seasoned & Expert Trainers
Learn from professionals who have hands-on industry experience and a passion for teaching.
Relevant & Applicable
Courses include real-world case studies and applications, ensuring the knowledge gained can be immediately used in the workplace.
Practical Hands-On Approach
We emphasise interactive learning, allowing learners to apply concepts through practical exercises and real-world projects.
Here’s What Most Learners Ask Us
Before you sign up, here are some of the top questions our learners ask.
What Will I Learn In The Conflict Management Course?
You’ll learn how to address and resolve conflicts constructively in the workplace. Key takeaways include:
- Recognise signs and stages of conflict to address issues early
- Apply the TKI Model to manage conflict triggers effectively
- Integrate diverse perspectives to enhance team collaboration and problem-solving
Where Are Your Classes Held?
We run classes at two convenient training venues:
Tanjong Pagar:
10 Anson Rd, International Plaza, #25-08, Singapore 079903
Jurong East:
80 Jurong East St. 21, #04-09 Devan Nair Institute for Employment & Employability
Can I Get Help With Course Fee Claims?
Is A Laptop Provided?
Will There Be An Assessment?
Yes, an assessment will be conducted on the second day of the course to evaluate your understanding. You must pass this assessment to be awarded the course certificate.
Is Full Attendance Required?
Yes, to meet course requirements, all learners must attend the full course duration and mark their e-Attendance using Singpass.
Still Have Questions?
Course Fees & Support
Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old & above)
Singapore Citizens (40 years old & above)
Course fees
S$888
S$888
Course fees after SkillsFuture support
S$444 (After 50% support)
S$266.40 (After 70% support)
9% GST (on full course fees)
S$79.92
S$79.92
Nett Course Fee
Balance payable by SkillsFuture Credits*
S$523.92
S$346.32
Additional Support
*Singaporeans 25 years old & above can cover remaining fees with SkillsFuture Credits
NTUC UTAP members can receive up to 50% support for course fees after SkillsFuture support**
Singaporeans 30 years old and below can cover remaining fees with PSEA
Non Small-Medium Enterprises (Non SMEs)
Small-Medium Enterprises (SMEs)
*Registered or incorporated in Singapore. Employment size of not more than 200 or with annual sales turnover of not more than $100 million
Course fees
S$888
S$888
Course fees after SkillsFuture support
S$444 (After 50% support)
S$266.40 (After 70% support)
9% GST (on full course fees)
S$79.92
S$79.92
Nett Course Fee
S$523.92
S$346.32
Additional Support
Companies with existing SkillsFuture Enterprise Credit (SFEC) can receive up to 90% additional subsidy to offset the remaining fees.
Additional Support via Absentee Payroll: Claimable up to $4.50 per hour, capped at $100,000 per enterprise per calendar year.
Reimbursement via Enterprise Innovation Scheme (EIS):
- Option 1: Annual tax deduction of 400%
- Option 2: Convert 20% of course fees into cash payout
**Validity period: 13 November 2024 – 31 March 2027
All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills related courses. Visit the SkillsFuture Credit website (www.skillsfuture.gov.sg/credit) to choose from the courses available on the Training Exchange course directory.
Course Schedule
Certificate
Upon fulfilling the course requirements with a minimum attendance rate of 75% and demonstrating proficiency in the assessments, candidates will be awarded a Certificate of Completion from OOm, along with a prestigious WSQ Statement of Attainment.
*SkillsFuture Course Page here
Course Code: TGS-2024048625
Course Fees Support Validity Period: 27 Aug 2024 – 26 Aug 2026
Our Trainers
Elizabeth Loo
Tracy Fang
Kelvin Lee
Susan Kwa
Martin Li
*Only 1 trainer will be facilitating per class
FAQs:
1. Is there a difference between conflict resolution and conflict management?
Yes, there is a distinction between conflict resolution and conflict management:
- Conflict Resolution: This involves the process of identifying, addressing, and resolving conflicts in a way that satisfies all parties involved. The goal of conflict resolution is to achieve a solution that eliminates or reduces the underlying issues causing conflict, aiming for a positive outcome where all parties feel satisfied or at least heard.
- Conflict Management: This encompasses the broader process of handling conflicts as they arise. It includes various strategies and techniques to prevent conflicts from escalating, minimise their negative impact, and maintain productive relationships or environments. Conflict management may involve both proactive measures (like improving communication and understanding team dynamics) and reactive measures (like mediation or negotiation) to handle conflicts effectively.
2. How will this course help me manage conflicts within my team or organisation?
Our conflict management training will help you recognise early signs and underlying causes of conflicts, enabling proactive intervention. Learn to analyse conflict situations through the lens of organisational, cultural, legal, and ethical factors, allowing you to gain insights into devising targeted resolution strategies. Practical application of conflict resolution methods will empower you to address disputes with team members swiftly and constructively, cultivating understanding and collaboration among diverse viewpoints.
3. Can the conflict management training be customised for corporate teams?
Absolutely, our conflict management training can be customised for corporate teams to address specific needs and challenges unique to your organisation. Customisation can include adapting the curriculum to focus on particular conflict scenarios relevant to your industry and developing case studies and role-playing exercises based on real-life situations your team might encounter. Get in touch with us to find out more.
4. What certificates will I receive upon completing the course?
Upon successful completion of the course, you will receive a Certificate of Completion from OOm Institute as well as a SkillsFuture WSQ Statement of Attainment (SOA). The SOA is a certification that not only validates an individual’s expertise in the course but is also widely recognised by employers in Singapore.
6. What do I need to bring for the course?
Please ensure that you bring a laptop to the course to engage in class activities. Additionally, you may consider bringing a jacket in case you feel cold.
5. How do I register for the course?
You can indicate your interest here, call us at 6993 9898 or email us at enquiry.institute@oom.com.sg and we will get back to you as soon as possible.
WSQ Mastering Conflict Management – Bridging Differences and Resolving Conflicts
WSQ Mastering Conflict Management – Bridging Differences and Resolving Conflicts
TGS-2024048625
$346.32
(After 70% support)
Claimable with SkillsFuture Credits and PSEA
Duration: 2 Days
Delivery Mode: Onsite Training
Medium of Instruction: English
