Critical Soft Skills Series
Introduction
The Critical Soft Skills Series is a comprehensive soft skills training program designed to enhance your interpersonal effectiveness and professional growth in today’s ever-evolving workplace. Through a series of engaging soft skills courses, you will develop critical communication, people management, and conflict resolution skills. These are key soft skills training topics that are essential for success. Get ready to elevate your professional capabilities and drive impactful change at your workplace with these expertly curated soft skills training courses in Singapore!
Critical Soft Skills Series
Workplace Communications
WSQ Mastering Workplace Communications - Key Communication Skills for Success
Course Duration: 2 Days
- Best Practices and Benchmarks for Effective Workplace Communications
- Analyse Employee Engagement Metrics and Evaluate Communication Strategies
- Develop Impactful Communication Strategies Aligned with Organisational Goals
People Management
WSQ Mastering The Art of People Management - Essential
People and Relationship Management Skills
Course Duration: 2 Days
- Benefits of Diversity in the Workplace
- Management of Diversity Challenges Impacting Service Delivery
- Harnessing the Power of Diversity by Building Cohesive Teams for Service Excellence
Conflict Management
WSQ Mastering
Conflict Management - Bridging Differences and Resolving Conflicts
Course Duration: 2 Days
- Understanding Conflict Dynamics
- Analysing Conflict Situations
- Workplace Conflict Resolution Strategies
- Managing Diverse Perspectives
Problem Solving
WSQ Mastering Effective Problem Solving Skills at Workplace
Course Duration: 2 Days
- Workplace Problem Identification
- Root Cause Analysis
- Solution Generation and Evaluation
- Assessment of Solution Effectiveness
Coaching
WSQ Mastering Employees Coaching for Workplace Success
Course duration: 2 days
- The Foundation of Coaching
- Coaching Techniques
- Monitoring and Feedback Techniques
Workplace Communications
WSQ Enhancing Service Delivery Through Diversity and Team Cohesion
Course Duration: 2 Days
- Benefits of Diversity in the Workplace
- Management of Diversity Challenges Impacting Service Delivery
- Harnessing the Power of Diversity by Building Cohesive Teams for Service Excellence
Skills You Will Gain
Workplace Communications
WSQ Mastering Workplace Communications - Key Communication Skills for Success
- Learn to employ industry best practices in workplace communications and benchmark your communication strategies against industry standards to drive efficiency and effectiveness.
- Develop skills to examine the effectiveness of employee engagement and communication strategies by analysing various factors such as feedback mechanisms, cultural dynamics, and leadership communication styles.
- Master the application of appropriate communication mechanisms and coaching techniques to formulate comprehensive communication plans.
People & Relationsip Management
WSQ Mastering The Art of People Management - Essential People and Relationship Management Skills
- Learn effective methods to create inclusive workplaces that embrace diversity and foster a sense of belonging among employees.
- Develop skills to identify and overcome barriers related to diversity, ensuring they do not hinder service delivery.
- Utilise opportunities presented by diversity to improve service quality and customer satisfaction.
- Gain people management skills for forming diverse teams that work cohesively towards achieving service excellence.
People & Relationship Management
WSQ Mastering The Art of People Management - Essential People and Relationship Management Skills
- Learn effective methods to create inclusive workplaces that embrace diversity and foster a sense of belonging among employees.
- Develop skills to identify and overcome barriers related to diversity, ensuring they do not hinder service delivery.
- Utilise opportunities presented by diversity to improve service quality and customer satisfaction.
- Gain people management skills for forming diverse teams that work cohesively towards achieving service excellence.action.
Problem Solving
WSQ The Problem Solver's Toolkit for Sustainable Solutions
- Develop skills to recognise early signs and underlying sources of potential workplace issues.
- Employ analytical tools to determine root causes and understand the deeper implications of problems on job performance.
- Generate solutions, evaluate the problem-solving ideas and implement.
- Cultivate creativity and critical thinking skills to generate and evaluate problem-solving ideas.
- Implement feedback analysis techniques to monitor and evaluate the effectiveness of the solutions
Conflict Management
WSQ Mastering Conflict Management - Bridging Differences and Resolving Conflicts
- Identify signs, stages, and underlying causes of conflicts in individuals or groups.
- Analyse conflict scenarios, taking into account organisational, cultural, legal, and ethical considerations.
- Implement suitable conflict resolution techniques to mitigate potential issues with team members.
- Assess diverse perspectives to proficiently resolve team conflicts.
Problem Solving
WSQ Mastering Effective Problem Solving Skills at Workplace
- Develop skills to recognise early signs and underlying sources of potential workplace issues.
- Employ analytical tools to determine root causes and understand the deeper implications of problems on job performance.
- Generate solutions, evaluate the problem-solving ideas and implement
- Cultivate creativity and critical thinking skills to generate and evaluate problem-solving ideas.
- Implement feedback analysis techniques to monitor and evaluate the effectiveness of the solutions
Coaching
WSQ Mastering Employees Coaching for Workplace Success
- Apply a structured coaching approach to address service performance issues and align coaching plans with organisational goals.
- Implement effective coaching techniques and strategies to overcome learning barriers and enhance service delivery.
- Monitor service performance improvements and provide tailored feedback to ensure sustained progress and excellence.
Who Is This Series For?
This series is designed for professionals such as team leaders, managers, and executives who are focused on enhancing their interpersonal skills and driving workplace success.
Prerequisite
Be able to speak, listen, read and write English. Basic computer skills are required, such as using a keyboard and mouse, navigating files and folders, and handling fundamental applications like launching and closing programmes. Additionally, learners should possess a basic understanding of English, with the ability to listen, speak, read and write in the language.
Why Learn At OOm
Extensive Industry Experience Spanning 18 Years
Seasoned Trainers with Real-World Expertise
Immersive Learning Through Practical Hands-On Approach
Course Fees & Support
Singapore citizens & PR (21 to 39 years old)
Singapore citizens & PR (40 years old & above)
Course fees
S$5,440
S$5,440
Course fees after SkillsFuture support
S$2,720 (After 50% support)
S$1,632 (After 70% support)
9% GST (on full course fees)
S$489.60
S$489.60
Nett Course Fee
Balance payable by SkillsFuture Credits*
S$3,209.60
S$2,121.60
Additional Support
*Singaporeans 25 years old & above can cover remaining fees with SkillsFuture Credits
NTUC UTAP members can receive up to 50% support for course fees after SkillsFuture support
Singaporeans 30 years old and below can cover remaining fees with PSEA
Non Small-Medium Enterprises (Non SMEs)
Small-Medium Enterprises (SMEs)
*Registered or incorporated in Singapore. Employment size of not more than 200 or with annual sales turnover of not more than $100 million
Course fees
S$5,440
S$5,440
Course fees after SkillsFuture support
S$2,720 (After 50% support)
S$1,632 (After 70% support)
9% GST (on full course fees)
S$489.60
S$489.60
Nett course fees
S$3,209.60
S$2,121.60
Additional Support
Companies with existing SkillsFuture Enterprise Credit (SFEC) can receive up to 90% additional subsidy to offset the remaining fees.
^Expiring on 30 June 2025
Additional Support via Absentee Payroll: $90 (Claimable up to $4.50 per hour, capped at $100,000 per enterprise per calendar year).
Reimbursement via Enterprise Innovation Scheme (EIS):
- Option 1: Annual tax deduction of 400%
- Option 2: Convert 20% of course fees into cash payout
FAQs:
What are the top soft skills valued at the workplace?
In today’s workplace, soft skills have become just as important as technical abilities. SkillsFuture Singapore identifies five key Critical Core Skills that are highly valued: communication, collaboration, problem-solving, creative thinking, and self-management. Effective communication ensures that ideas are clearly shared and understood, while collaboration emphasises the importance of teamwork and building strong relationships. Problem-solving skills are crucial for navigating challenges, and creative thinking allows for the generation of innovative ideas that drive success.
Together, these skills enable individuals to adapt to changing demands, contribute meaningfully to their teams, and excel in their careers. Whether you’re just starting out or aiming to advance, cultivating these soft skills can significantly enhance your professional value.
How can the skills learned in the Critical Soft Skills Series impact my current role and career growth?
The skills learned in the Critical Soft Skills Series can significantly enhance your effectiveness in your current role by improving your communication, collaboration, problem-solving, and leadership abilities. These skills are also crucial for career growth, as they make you more adaptable, increase your value to employers, and prepare you for leadership and management positions.
Can I apply the skills learned immediately in my workplace?
Yes, the skills acquired in the Critical Soft Skills Series are designed to be immediately applicable in the workplace. The practical focus of the courses ensures that you can start using your new skills to improve your work performance, enhance team dynamics, and address challenges effectively right after the training.
Can these courses be customised for corporate training?
Yes, the Critical Soft Skills Series courses can be customised for corporate training to meet the specific needs of your organisation. Tailoring the courses allows for targeted learning that aligns with your company’s objectives, culture, and industry requirements, ensuring maximum relevance and impact for your team. To explore how we can best meet your needs, discuss your requirements with our training development advisor.
What certificates will I receive upon completing the course?
Upon successful completion of the critical soft skills training course, you will receive a Certificate of Completion from OOm Institute as well as a SkillsFuture WSQ Statement of Attainment (SOA). The SOA is a certification that not only validates an individual’s expertise in the course but is also widely recognised by employers in Singapore.
What do I need to bring when attending the course?
How do I register for the course?
You can indicate your interest here, call us at 6993 9898 or email us at enquiry.institute@oom.com.sg and we will get back to you as soon as possible.
Critical Soft Skills Series
$2121.60
(After 70% support)
Claimable with SkillsFuture Credits
Duration: 10 Days
Delivery Mode: Onsite Training
