Employee Coaching Course

WSQ Mastering Employees Coaching for Workplace Success

TGS-2024051298

$346.32 (After 70% support)

Claimable with SkillsFuture Credits and PSEA

Duration:

2 Days

Delivery Mode:

Onsite Training

Medium of Instruction:

English

Course Fees and Support

Balance Fees 
Claimable Using

SkillsFuture

Up to

70%

Support From SSG

Balance Fees 
Claimable Using

PSEA

UTAP

Union Training
Assistance Programme

Reimbursement Via

EIS

For Corporate

Overview of OOm Institute’s Employee Coaching Course

OOm Institute’s Employee Coaching course offers practical insights and hands-on skills essential for applying coaching effectively.

Whether you are seeking coaching certification in Singapore or simply looking to enhance your expertise, our course will provide you with the tools to improve learning outcomes and drive continuous improvement in service delivery.

Learn to implement coaching techniques and apply them in real-world scenarios to achieve excellence.

Course Outline

Role and Characteristics of Coaches

Explore the roles and responsibilities of a coach
Understand the types and benefits of coaching
Analyse the impact of coaching on service delivery and customer experience

Effective Coaching Plans

Identify the key components of an effective coaching plan
Assess areas for improvement

Overcoming Learning Barriers with Coaching Techniques

Identify common barriers to learning
Apply coaching techniques to overcome learning barriers

Monitoring Progress and Providing Feedback

Use techniques to track service performance
Use appropriate approaches to provide constructive feedback using appropriate approaches

Skills You Will Gain

Analyse the role of a coach in service performance: Understand coach characteristics and responsibilities in improving service outcomes

Design effective coaching plans: Create coaching plans that identify improvement areas and support performance development

Apply coaching techniques to overcome learning barriers: Use coaching methods to address barriers and improve learning and performance

Monitor progress and provide feedback: Track service performance and deliver constructive feedback for improvement

Real Story. Real Impact.

Gary applied the skills he learned in our Generative AI course and saw amazing results for his event company!

Watch to find out how AI helped him improve his business.

Here’s What Most Learners Ask Us

Before you sign up, here are some of the top questions our learners ask.

Can I Get Help With Course Fee Claims?

Absolutely. We assist all eligible learners in navigating the claim process.

Is A Laptop Provided?

Learners are encouraged to bring their own laptops for a more personalised experience. However, if needed, we can provide a laptop for use during the course—just let us know in advance.

Will There Be An Assessment?

Yes, an assessment will be conducted on the second day of the course to evaluate your understanding. You must pass this assessment to be awarded the course certificate.

Is Full Attendance Required?

Yes, to meet course requirements, all learners must attend the full course duration and mark their e-Attendance using Singpass.

Course Fees & Support

Singapore Citizens

(21 to 39 years old) & Permanent Residents (21 years old & above)

Singapore Citizens

(40 years old & above)

Course fees

S$888

Course fees after
SkillsFuture support

S$444 (After 50% support)

S$266.40 (After 70% support)

9% GST (on full course fees)

S$79.92

Nett Course Fee
Balance payable by SkillsFuture Credits*

S$523.92

S$346.32

Additional Support

SkillsFuture

*Singaporeans 25 years old & above can cover remaining fees with SkillsFuture Credits

UTAP

NTUC UTAP members can receive up to 50% support for course fees after SkillsFuture support**

PSEA

Singaporeans 30 years old and below can cover remaining fees with PSEA

**Validity period: 15 March 2024 – 31 March 2027

All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit MySkillsFuture (at www.myskillsfuture.gov.sg) to choose from the courses available on the website.

*Registered or incorporated in Singapore. Employment size of not more than 200 or with annual sales turnover of not more than $100 million

Non Small-Medium Enterprises (Non SMEs)

Small-Medium Enterprises (SMEs)

Course fees

S$1,088

Course fees after
SkillsFuture support

S$544 (After 50% support)

S$326.40 (After 70% support)

9% GST (on full course fees)

S$97.92

Nett Course Fee
Balance payable by SkillsFuture Credits*

S$641.92

S$424.32

Additional Support

SFEC

Companies with existing SkillsFuture Enterprise Credit (SFEC) can receive up to 90% additional support to offset the remaining fees

Absentee Payroll

Additional Support via Absentee Payroll: Claimable up to $4.50 per hour, capped at $100,000 per enterprise per calendar year

EIS

Reimbursement via Enterprise Innovation Scheme (EIS):
Option 1: Annual tax deduction of 400%
Option 2: Convert 20% of course fees into cash payout

Upcoming Course Schedule

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Who Is This Course For

This Employee Coaching course is designed for individuals and professionals who want to improve workplace performance, service quality, and team development. This course is suitable for:

Aspiring leaders who want to build foundational coaching, monitoring, and feedback skills for career growth

Managers who are responsible for staff development, performance improvement, and service quality

Senior employees or experienced staff who support on-the-job training and guide new team members

Customer service professionals who want to improve service delivery through better feedback and coaching techniques

Prerequisite

Basic computer competency including keyboard and mouse usage, file and folder navigation, and basic application handling such as launching and closing programmes. Additionally, learners should possess a basic understanding of English, with the ability to listen, speak, read and write in the language.

Why Learn at OOm Institute

Extensive Industry Expertise

We have over 20 years of experience in providing AI, digital marketing and tech solutions for individuals and businesses.

Seasoned & Expert Trainers

Learn from professionals who have hands-on industry experience and a passion for teaching.

Relevant & Applicable

Courses include real-world case studies and applications, ensuring the knowledge gained can be immediately used in the workplace.

Practical Hands-On Approach

We emphasise interactive learning, allowing learners to apply concepts through practical exercises and real-world projects.

Your Employee Coaching Course Certificate

Upon fulfilling the course requirements with a minimum attendance rate of 75% and demonstrating proficiency in the assessments, candidates will be awarded a Certificate of Completion from OOm, along with a prestigious WSQ Statement of Attainment.

*SkillsFuture Course Page here

Course Code: TGS-2024051298

Course Fees Support Validity Period: 22 Nov 2024 – 21 Nov 2026

Our Learners’ Reviews

Meet Our Employee Coaching Trainers

Elizabeth Loo

Tracy Fang

Kelvin Lee

Susan Kwa

Martin Li

Elizabeth Loo is an experienced trainer with over 15 years in adult education, vocational training, and learner-centred facilitation. Her expertise combines behavioural insights, workplace management, and instructional strategy, enabling her to deliver practical, engaging, and outcomes-driven training that supports high-performance and inclusive work environments.

Tracy is a training and development specialist with over 30 years of experience in designing and delivering organisation-wide learning strategies. She has led in-house training initiatives to enhance employee performance and career development, with expertise in curriculum design and effective learning methodologies. She is a certified ACTA trainer and On-the-Job Training Instructor, combining recognised qualifications with interpersonal skills to deliver impactful soft skills training.

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Susan is a seasoned consultant with over 20 years of experience in consumer insights, strategic consulting, and research. She develops and delivers tailored training programmes in soft skills for diverse audiences, such as performance management, creative thinking, and critical thinking. She also incorporates AI tools and modern AI-driven learning approaches into her training to enhance engagement and effectiveness.

Martin is a digital marketing leader with over 16 years of experience in driving business growth through AI Integration, SEO, SEM, and performance marketing strategies. He has led campaigns for global companies such as Great Eastern Life and Fuji Xerox, achieving measurable improvements in lead generation, online revenue, and cost efficiency. His expertise is grounded in global marketing strategy, CRM automation, e-commerce management, and performance marketing.

FAQs

What is service excellence?

Service excellence refers to consistently delivering high-quality, exceptional service that meets or exceeds customer expectations. It involves creating a positive and memorable experience for customers by focusing on key elements such as responsiveness, reliability, empathy, and efficiency. Service excellence is achieved through continuous improvement, understanding customer needs, and implementing best practices that enhance overall satisfaction and loyalty. It is a critical factor for building a strong reputation, fostering customer trust, and driving long-term business success. Enrol in our coaching course in Singapore to develop the skills needed to drive service excellence within your organisation.

How can I apply the skills learned in this course to my job?

The skills acquired in this coaching course can be directly applied to enhance service performance, align coaching strategies with organisational objectives, and ensure continuous improvement through effective feedback and monitoring. By leveraging these skills, you can tackle performance challenges, implement tailored coaching plans, and drive sustained progress within your team.

How does this course help in addressing service performance issues?

This coaching course will equip you with a structured coaching approach, effective techniques to overcome learning barriers, and methods to monitor and provide feedback. These tools will help you address service performance issues by systematically improving skills, tracking progress, and ensuring continuous enhancement in service delivery.

Is this course beneficial for professionals outside the service industry as well?

Yes, this course is beneficial for professionals outside the service industry as well. The skills and techniques learned are versatile and applicable across various sectors. Whether in manufacturing, healthcare, education, or other fields, the principles of effective coaching, performance improvement, and feedback can enhance team dynamics, boost productivity, and support goal achievement in any industry.

What certificates will I receive upon completing the course?

Upon successful completion of the course, you will receive a Certificate of Completion from OOm Institute as well as a SkillsFuture WSQ Statement of Attainment (SOA). The SOA is a certification that not only validates an individual’s expertise in the course but is also widely recognised by employers in Singapore.

What do I need to bring for the course?

Please ensure that you bring a laptop to the course to engage in class activities. Additionally, you may consider bringing a jacket in case you feel cold.

How do I register for the course?

You can indicate your interest here, call us at 6993 9898 or email us at enquiry.institute@oom.com.sg and we will get back to you as soon as possible.