WSQ Mastering Employees Coaching for workplace success

Service excellence refers to consistently delivering high-quality, exceptional service that meets or exceeds customer expectations. It involves creating a positive and memorable experience for customers by focusing on key elements such as responsiveness, reliability, empathy, and efficiency. Service excellence is achieved through continuous improvement, understanding customer needs, and implementing best practices that enhance overall satisfaction and loyalty. It is a critical factor for building a strong reputation, fostering customer trust, and driving long-term business success. Enrol in our coaching course in Singapore to develop the skills needed to drive service excellence within your organisation. 

The skills acquired in this coaching course can be directly applied to enhance service performance, align coaching strategies with organisational objectives, and ensure continuous improvement through effective feedback and monitoring. By leveraging these skills, you can tackle performance challenges, implement tailored coaching plans, and drive sustained progress within your team.

This coaching course will equip you with a structured coaching approach, effective techniques to overcome learning barriers, and methods to monitor and provide feedback. These tools will help you address service performance issues by systematically improving skills, tracking progress, and ensuring continuous enhancement in service delivery.

Yes, this course is beneficial for professionals outside the service industry as well. The skills and techniques learned are versatile and applicable across various sectors. Whether in manufacturing, healthcare, education, or other fields, the principles of effective coaching, performance improvement, and feedback can enhance team dynamics, boost productivity, and support goal achievement in any industry.

Upon successful completion of the course, you will receive a Certificate of Completion from OOm Institute as well as a SkillsFuture WSQ Statement of Attainment (SOA). The SOA is a certification that not only validates an individual’s expertise in the course but is also widely recognised by employers in Singapore.

Please ensure that you bring a laptop to the course to engage in class activities. Additionally, you may consider bringing a jacket in case you feel cold.

You can indicate your interest here, call us at 6993 9898 or email us at enquiry.institute@oom.com.sg and we will get back to you as soon as possible.