Terms & Conditions
Welcome to OOm’s Terms and Conditions. This website, domain name, and any related digital platforms (“Site”) are owned and operated by OOm, under Company Registration No. UEN 200617554M. These terms and conditions, along with our Privacy Policy, collectively referred to as “Terms,” outline the terms of use for this Site and the services provided by OOm (“Services”). By accessing this Site, enrolling in our WSQ-certified courses, and engaging with our Services, you acknowledge and agree to be bound by these Terms. Additional terms may apply in certain situations.
1. Course Requirements
Learners must attain a minimum attendance rate of 75% and demonstrate competence in all assessment components. Failure to meet these attendance and assessment criteria, as well as the terms and conditions of SSG funding, will render the learner ineligible for course fee funding, and the learner has to assume full responsibility for the entire course fees. Do note that a 75% attendance rate is a prerequisite for taking the Final Assessment.
2. Registration Fee
Upon signing up for a course, a non-refundable registration fee of $10.90 will be collected. This fee is mandatory for enrollment and serves to secure your position in the course.
3. Course Fulfillment and Extension
Learners are required to complete all enrolled courses within a 3-month timeframe. Request for extension is subject to approval and the submission of a valid reason.
4. Rescheduling
To reschedule confirmed enrollments, please complete our online reschedule form or send an email to training@oom.com.sg and provide supporting documents at least seven (7) days before the course start date. Administrative fee will be waived for the first reschedule request. Subsequent reschedule requests are chargeable at S$100.
5. Withdrawal/Cancellation & Refund Policy
For confirmed enrollments, any requests to withdraw or cancel must be made through our online withdrawal form before the course start date, along with valid supporting documents. In cases of withdrawal or cancellation without the submission of a withdrawal form containing valid supporting documents, learners will be designated as no-shows and will be responsible for covering the entire course fees.
In the event that a written notice of withdrawal is received 10 days or more before the scheduled course commencement date, a full refund amounting to 100% of the total course fees will be issued. However, if the written notice of withdrawal is submitted within 10 days prior to the course commencement date, a partial refund of 50% of the full course fees will be granted. Please note that any withdrawal request made on or after the course commencement date will not be eligible for a refund.
| Written Notice Of Withdrawal Received | % Of Fees Refunded |
| 10 days or more before the course commencement date | 100% of full course fees that are payable by cash |
| Not more than 10 days before the course commencement date | 50% of full course fees that are payable by cash |
| On/after the course commencement date | Not eligible for refund |
In the event of a no-show, learners are required to cancel their SkillsFuture Credits claim prior to the course commencement. Please note that course fees paid are non-refundable. Requests for appeals, supported by valid reasons and documentation, will be subject to individual review and require management approval.
6. Subsidy Utilisation
For individuals utilising subsidies to offset course fees, it is crucial to stay informed about the expiry dates and terms and conditions associated with the subsidy. In the event of payment shortfall, learners are responsible for arranging alternative payment methods to cover the outstanding amount to avoid any disruptions in your learning journey.
7. Reassessment
In the event that a learner fails the assessment, one retake is permitted, subject to a fee of S$108.00 (inclusive of GST). The retake must be completed within 7 calendar days from the course end date. If the participant does not pass the retake, they will be responsible for covering the entire course fee, as government funding does not apply to participants who fail the retake.
8. Other Terms
OOm reserves the right to cancel, postpone and change the venue or mode of the courses in the event of unforeseen circumstances. Notification will be provided to learners within a reasonable timeframe.
9. Privacy Policy
OOm has the authority to use the data provided for processing learners’ course registrations, in compliance with the guidelines outlined in the Personal Data Protection Act 2012 (PDPA). Please note that photographs or videos may be taken during the course for marketing purposes.
