THE FUTURE IS CHATBOT:  HOW BUSINESSES CAN USE AI IN CUSTOMER SERVICE

Table of Contents  Introduction  Part I: What Are Chatbots?  The Applications of Chatbots Global Brands that Use Chatbots Chatbots in Customer Service: Statistics & Trends The Problem with Traditional Customer Service Live Chat & Chatbots: What’s the Difference? Part II: How Can Chatbots Be Implemented in a Website?  Two Types of Chatbots How to Implement […]

AI vs Human: What’s the best mode of customer service?

Communication is a vital aspect of everyday life. Regardless if you’re an introvert or extrovert, you’ll have to communicate with someone (or something) in one way or another. Same goes with businesses; customer communication is of utmost importance. It’s a cycle that focuses on giving and receiving benefits for both the client and the customer.  […]

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