Customer Engagement: Strategies That Will Help You Gain Followers
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Jun 19 2020

Customer Engagement: Strategies That Will Help You Gain Followers

Written by Carlo Angelo Suñga

Settling for an average number of customers isn’t enough. For your business to grow, you must go beyond your comfort zone and gain as many customers as followers. To do so, attract as many followers as possible.

 

Fortunately, you can attract potential customers and gain followers on social media. By launching a social media marketing campaign, your business has a better chance of increasing its customer base.

 

Networking sites such as Facebook, Instagram, Twitter, and LinkedIn are some of the best platforms for your social media marketing campaigns. However, choosing one or two of these popular social media platforms isn’t guaranteed to give you more followers. You need to conduct efficient digital marketing strategies to gain loyal customers.

 

Advertising your brand on social media is just the beginning. The most important to consider is customer engagement. After you earned your customer’s trust, you must interact with them to maintain a healthy relationship that will help you understand your target market even more.

 

The good news is that you can engage with your customers through offline and online means. However, with the widespread usage of digital media these days, it’s better to focus on online customer engagement.

 

Print ads, guerrilla marketing, and telemarketing are some offline tactics that are still useful today. But if you want to produce efficient results, interact with your customers on digital channels. Here are some of the most effective customer engagement strategies for gaining followers.

 


 

3 Customer Engagement Strategies For Gaining Followers

 

1. Choose A Suitable Social Media Platform

The problem with some marketers is that they’re using social media as a mere tool, not a platform. Using popular sites such as Facebook and Twitter for posting content will get you nowhere if they’re not impacting your customer’s perception of your brand. You need to engage with your customers if you wish to leave a long-lasting impression of your business.

 

Maximise the potential of your social media marketing campaigns by choosing the perfect platform. To determine the ideal marketing platform, define your target audience and pick a networking site that offers benefits suitable for your needs.

 

For example, Facebook is an all-around social media platform with various marketing features. You can use Facebook to analyse your performance, understand your target market, and deliver many kinds of ads to the right audience. Not to mention, people of all ages, from teenagers to older adults, are using Facebook, which makes it an ideal platform for reaching a wide range of consumers.

 

On the other hand, you could use LinkedIn for your marketing campaigns to engage with other businesses. On LinkedIn, you can partner with brands and interact with professionals who are also customers. The networking site is ideal for building a professional reputation to raise brand awareness and connect with other brands.

 

Choosing a suitable social media platform for your business will depend on your needs and target audience. Identify your goals and define your target audience to find out which social media site is a perfect fit for your marketing campaigns.

 

2. Create Informative Content

When managing your social media page, remember to provide your customers with informative content. Create solutions for them that will help them solve their problems or add something new to their skill-set.

 

For instance, if you’re running a fitness establishment, the best way to connect with your customers is to post how-to videos for exercising. You can even write articles about making delicious and healthy recipes. That way, your customers can also learn how to cook healthy food to stay in good shape.

 

The goal is to create content that will either help solve a problem or add to a person’s knowledge. Either way, you should do so by creating quality content on social media and make sure your efforts will reach your target audience.

 

3. Respond To Your Customers

Whenever you’re receiving messages or comments on your social media page, always respond as soon as possible. Consumers appreciate brands that actively respond to their queries. It helps establish your credibility and earn trust. That’s why you should turn on your notifications and be informed whenever someone sends you feedback or comments on your posts.

 

You could also make the first move by seeking customer feedback. Try posting surveys or polls to interact with your followers to know more about their wants and needs. You can even post ads and ask your customers what they think about your products or services. Doing so will make your brand more transparent and trustworthy in the eyes of the consumer.

 


 

Conclusion

Creating a social media marketing campaign is one of the many ways to raise brand awareness and improve customer engagement. Consider incorporating effective SEO tactics in your marketing strategies to gain more followers in the long run!

 

For more expert digital marketing tips, contact our SEO company in Singapore.

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